By Legal Futures Associate Minerva
Walker Foster Solicitors, a law firm serving market towns and rural areas across the North of England for generations, is truly seeing the value in their investment of intelligent client onboarding technology developed by LFS.
LFS developed Minerva in late 2019. Helping law firms ensure an exceptional customer experience, the technology provides quote management, ID and AML checks, forms, and secure online payments, all in a single digital solution.
In 2020, the residential property team at Walker Foster, which aims to provide a reliable and valuable and future proof service to clients adopted Minerva to help meet and deliver this vision.
Walker Foster, which provides a holistic range of business and private client legal services, has now seen the true value of working with the LFS team. The firm initially implemented Minerva across its conveyancing operations, last month alone the practice saw over 100 transactions conducted through the solution. This kind of success has meant that since the start of 2022 Minerva is now being deployed across all practice areas firm wide.
Strong partnerships with best of breed legal technology has meant that Walker Foster has enjoyed the true nature of these strong relationships that LFS has. Introduced to Minerva by the team at Eticloud and with a solid integration developed by Techedia with the firm’s Proclaim CMS, the development of the solution has delivered a reliable platform for future growth and improving client service.
Managing Director Keith Hardington explains;
‘The bespoke nature in which both LFS and Techedia approached the Minerva Solution integration really helped us to ensure that everything was a good fit for us. Rolling Minerva out in the Conveyancing department first was essential for us to understand how the solution works when interacting with clients in such a tough and busy area of law, and where client communication really is key. Seeing how excellent this has been and how efficiently it has all worked really has helped us when rolling it out firm-wide in 2022.’
Ben Mills, Commercial Director at Minerva, added: “The Walker Foster name is known for exceeding client expectations. It is essential, therefore, that any technology adopted by the firm helps to uphold this reputation. It has been a pleasure to work with the firm’s leading conveyancers to ensure the new practices introduced meet the needs of the firm, its people and its clients.”
To find out more about Minerva and how your firm can benefit, book a demo today.