Insurance claims management service Trinity Claims – part of TrinityM Limited – has chosen Lexis® Visualfiles®, a rapid development case and matter management system, to fit into its versatile and responsive claims handling operation based in Tonbridge, Kent.
Choosing and integrating effective software to provide flexible, scalable and cost-efficient options for claims management is a hallmark of the Trinity Claims service. Visualfiles delivers and exceeds these prerequisites – it is rapidly deployable, customisable and user-friendly. This is the second time the directors at TrinityM have chosen Visualfiles from LexisNexis® Enterprise Solutions to automate and streamline case management. They previously selected Visualfiles when they formed the successful motor claims company SIMS, bought by AXA in 2009.
Tony Peppard, Managing Director at TrinityM, commented: “By using modern systems, Trinity Claims’ case handlers can concentrate on delivering world class customer service to our clients’ policyholders whilst the software takes care of all of the mundane and repetitive tasks. This makes perfect business sense to us. Excellent management information is a key differentiator in this market and Visualfiles is an important part of our toolset and contributes towards the professional and cost-efficient service we provide.”
Neil Hopkinson, Finance Director at TrinityM continues: “It is key that we can streamline and automate as many of our business processes as possible. This helps us ensure that claims are handled as efficiently as possible and allows the case manager to ensure that the end results are fair for everybody, and costs are controlled so that premium rates are protected. Visualfiles allows us to do just this and our successful relationship extends back over several years.”
Alan Fraser, General Manager, LexisNexis Enterprise Solutions, said: “In volume businesses, process efficiency is of utmost importance and has a substantial bearing on profitability. Visualfiles’ proven ability to deliver customised automated processes and its scalability sets it apart in the market. We are delighted that our longstanding relationship with Trinity Claims continues.”
Lexis Visualfiles is the most widely used case and matter management system in the UK, with more than 25,000 registered users in firms ranging from 5 to well over 1,000 employees successfully using the system. It is a proven, flexible and powerful entity-based system that allows firms to control their business processes today; and its unique rapid application development capabilities empower organisations to customise the solution to easily and quickly accommodate new market developments and changing business requirements.