By Legal Futures Associate Lawtech Software Group [1]
TM Group, a leading property search and conveyancing data specialist, has been named Search Provider of the Year at the LEAP Modern Law Conveyancing Awards 2024, held on 21 November in Liverpool.
This accolade marks TM Group’s third major award in 2024, following wins for the Supporting the Industry Award at the British Conveyancing Awards 2024 and Supplier of the Year for Lawtech Software Group at the British Legal Technology Awards 2024, recognizing its industry-leading AML and client onboarding solutions.
Why TM Group stood out to the judges
The Search Provider of the Year award celebrates exceptional customer service, innovation, IT security, and understanding of client needs—areas where TM Group excels by consistently raising the bar for the conveyancing industry.
Competing against top finalists such as InfoTrack, Searchflow, and The Search Bureau, TM Group re-enforced its position as the UK’s leading conveyancing data specialist.
Key highlights that impressed judges:
- Exceptional Customer Service
- Regional Focus: A restructured Client Services team delivers personalised, localised support.
- Innovative Roles: Case Progressors ensure smooth management of complex cases.
- Proven Success: High customer satisfaction and consistently strong Net Promoter Scores (NPS).
- Deep Understanding of Customer Needs
- Tailored Solutions: With over 800 search options and real-time data, TM Group empowers legal and property professionals to meet today’s complex property transaction challenges.
- Proactive Engagement: Frequent client consultations ensure challenges are anticipated and resolved.
- Commitment to Resolving Issues
- Refined Processes: Enhanced methodologies for quick and effective issue resolution.
- Training Excellence: Comprehensive development for staff and clients enhances service quality.
- Robust IT Security
- Gold Standard Certification: ISO 27001:2013 certification underscores TM Group’s commitment to safeguarding client data.
- Advanced Cybersecurity: Features like Single Sign-On (SSO) provide clients with enhanced security and ease of use.
Driving innovation in conveyancing
Jonathan Stebbings, Chief Commercial Officer at TM Group, expressed his pride in receiving the award:
“Winning the Search Provider of the Year award reflects the dedication and innovation of everyone at TM Group. We’re committed to delivering exceptional service and cutting-edge solutions to support legal and property professionals in an increasingly complex landscape. This recognition inspires us to continue transforming property transactions and raising industry standards for the future. TM Group’s triple recognition in 2024 solidifies its position as a leader in conveyancing innovation, committed to empowering clients with outstanding service and technology-driven solutions.”