Staffordshire and Cheshire law firm Tinsdills, are the latest firm to adopt the power of Minerva’s end-to-end client onboarding solution. Known for their customer-centric, local approach, Tinsdills wasted no time in reaping the benefits of their newly implemented onboarding solution. Since May 2023, the firm has witnessed a significant surge in converted quotes, with over 500 securely processed through Minerva’s platform.
Committed to providing top-notch solutions for their clients and delivering exceptional results, Tinsdills were in search of an onboarding platform that was not just efficient but also compliant. The adoption of Minerva’s solution has been nothing short of excellent, with an impressive 89% completion rate for ID checks, with over half of these completed within 24 hours. It’s evident that clients have embraced the move to this simple, secure, and user-friendly solution.
We recently spoke to the Marketing Director Rebecca Gwynn to discuss how finding the right solution that was integrated with their case management (ALB) was key, she said;
‘The fact that Minerva can be easily integrated with our case management system (ALB) is a real benefit.
Most recently our conveyancing team had a quote convert and all onboarding documents and forms completed in less than5 hours. That, coupled with the fact that this is probably one of the only solutions that can be used across practice areas was the deciding factor.
We are already seeing great benefits in our Conveyancing department and look forward to developing the Litigation and Commercial Property departments in the very near future.’
Commercial director Ben Mills, has been impressed at how quickly the team at Tinsdills have adopted the technology and power that Minerva provides;
‘This has been one of the most collaborative adoptions of Minerva we have had. Tinsdills, Rebecca and the whole team really understood what they wanted, we are really pleased to have seen that, since being live with Minerva, 518 transactions have been successfully onboarded, and we look forward to further adapting the technology to suit their needs across all practice areas.’
Find out more about Minerva, how it can help you to remotely onboard clients and win more business.