Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, today announced that its Global Support team has successfully achieved the latest ISO certification; ISO 9001:2015, making this the tenth consecutive year of ISO achievement.
Tikit’s support procedures were externally audited to ensure all global support staff were upholding the quality expected by the new ISO standard. Miles Osborne, Head of Global Support at Tikit, said; “Having global certification really sets us apart from other vendors in the legal IT sector. Our highly skilled Support team offer excellent customer service to clients all around the world. So far this year we’re achieving an average Net Promotor Score of 88.3% which reinforces Tikit as a stand out performer in this industry”.
ISO 9001:2015 sets out the criteria for a quality management process. The standard is based on a number of principles including a strong customer focus, leadership and commitment, risk management and continual improvement. This internationally recognised standard is used by Tikit’s Support team to structure Quality Management Procedures. This enables the team to provide exceptional customer service at all times as well as operating highly effectively and efficiently.