Tikit, a global provider of technology solutions to law firms, today announced that their Support department have achieved ISO 9001:2015 certification again, making this the eleventh consecutive year of ISO achievement for all three support locations globally.
ISO 9001 is an internationally recognised standard that focuses on key areas including measurable customer feedback, a philosophy of continual improvement, ensuring teams have the necessary skills to provide the services offered and clear department objectives and goals. The framework has enabled the Support team, across all of Tikit’s offices, to provide exceptional customer service, evidenced by their average Net Promoter Score of 85% in 2019.
Simon Hill, CEO of Tikit, says “Our ISO global certification & NPS scores really set us apart from other vendors. The team are highly skilled, with the certification providing structure to their Quality Management Procedures and client feedback through NPS. This enables them to operate highly efficiently and effectively with a ‘customer first’ approach at all times.”