Tikit has been awarded ISO 9001:2008 accreditation for all of its Own IP support offices in the UK, Canada, Australia and New Zealand.
Tikit is a global provider of technology solutions to legal and accountancy firms. Today Tikit announced that it has achieved global ISO 9001:2008 accreditation for its global support desks. Tikit’s support procedures were rigorously audited by an external body to ensure that the principles of the ISO standard are being upheld by all of Tikit’s own IP Support staff around the world.
Simon Hill, Chief Operating Officer at Tikit commented that “this global accreditation sets Tikit apart from other vendors and highlights us as having a market leading Support Desk, with a dedicated and highly skilled team behind it. With this accreditation, along with our Support Team consistently achieving 96% and over in our monthly customer satisfaction survey, it is proof of our ongoing commitment to cultivating a philosophy of continuous improvement.”
ISO 9001:2008 is based on eight quality management principles:
- Customer Focus
- Involvement of People
- Process Approach
- System Approach to Management
- Continual Improvement
- Fact Based Decision-making
- Mutually Beneficial Supplier Relationships
The auditor commented in his final review that “The system in place is robust and well managed, improvement is a well-established culture where these are undertaken continually in response to issues raised by customers and through their own internal audit and review processes. During the audit all those interviewed were very knowledgeable about their roles and the processes followed.”
This internationally recognised standard is used by Tikit’s support team as a method of structuring its quality management procedures so that the team can run efficiently, effectively and provide exceptional customer service.