By Legal Futures’ Associate DPS Software
You want a great service, right? Who doesn’t?
But, do you always receive it?
In business you may get a great service when someone is trying to sell you something. Phone calls every day, emails, liking your tweets, laughing at all your jokes, no matter how bad they are, and basically be the best friend you didn’t want.
But how long does this last?
Often, right up until you sign on the dotted line. Then it all stops. You’re passed over to someone else to deal with and that great service stops.
You hear this all too much in the legal market, about software companies who don’t show their current clients the love they deserve, focusing all their efforts on attracting new ones. At DPS Software we strive to keep our current clients happy above all else. We have a dedicated Client Services team based in our UK head office and a team of Client Executives who are based on the road visiting clients every day.
We have two lines of technical support and a dedicated cashier support team, all here, in the office, on the end of the phone.
Don’t just take our word for it, here’s some feedback we have received over the last few months from satisfied clients.
“Hi Shaz, Success! Just to let you know, I did an OC1 and got the register and title plan back into the system correctly. Many thanks for your assistance on this.” Dolores, Tayntons
“Kunwar was very helpful and supportive throughout the entire process, furthermore the team at DPS Software are always ready to help should the need arise.” Anwar, BlackfriarsLAW
“Here I am emailing (again) to praise your Engineering Department. Oliver, Ashley and Rob helped me out no end today. As usual, by keeping their cool, they helped me to solve the issues we had been experiencing and had us up and running again in no time. I am so glad to know that I can depend on DPS when things get a little crazy (which they often do with me!)……………………definitely my 4th Emergency Number !!” Angela, Collins Solicitors
“Thank you everyone at DPS for being so patient and kind with us at Ridgemont!!! Hope you enjoy the treats” Isobel, Ridgemont (They were kind enough to send us some sweet treats).
Watch the video to see our friendly team in action.