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Teams in RDS: What are the alternative options?

Converge TS CTS LogoBy Legal Futures Associate CTS [1]

Microsoft Teams is the market-leading unified communication solution with 145 million [2] daily active users, a number which has almost doubled since April 2020.

Despite its popularity, Microsoft Teams [3] in Remote Desktop Services (RDS) should only be used for the chat and collaboration functionality, not multimedia videos or calls, as RDS does not have the processing power that Teams needs to run these functions effectively.

Your team needs to be able to work efficiently and without restrictions, regardless of their location. We discuss the most suitable and most reliable alternative solutions to RDS for your legal practice.

Option one: Citrix

Citrix has virtual desktop infrastructure solutions for Teams. If you prefer your users to work in a hosted desktop environment, Citrix provides a more efficient, seamless experience than RDS.

Here are a few pros and cons to consider.



Option two: run locally on a laptop, PC, tablet or mobile device

Running Teams locally on a laptop device can provide a better user experience than RDS hosted desktop environments. However, it’s important to take into account the following points when deciding on the best approach for your legal practice:



How will your legal practice secure the company laptops if people are working outside of hosted desktops?

A zero-trust cybersecurity policy will help you prevent data breaches by eliminating the concept of trust from your network architecture. It requires all users, whether inside or outside of the company’s network, to be authenticated, authorised and validated to enable access to data and applications. Combined with a secured Managed Endpoint and EDR service, data and identities can be secured safely.

BYOD (bring-your-own-device) policies are critical to your legal practice’s security if you’re planning on allowing employees to use their personal laptops, smartphones or tablets for work. Your BYOD policy will need to determine how you will secure your company’s sensitive information before agreeing to allow your employees to use their own equipment for work purposes.

Why the virtual event user experience matters

Productive, almost real-life meeting experiences are possible with Microsoft Teams. Professionalism at client meetings and virtual hearings is important to ensure your legal practice maintains its reputation as well as client loyalty. It also removes the meeting room and travel costs involved with asking the judge, jury, lawyers, and court staff on-site for a hearing.

Another benefit of high-quality virtual conferences for lawyers is being able to virtually meet with clients much more quickly than face-to-face meetings. This is especially beneficial when multiple stakeholders are involved, and information needs to be shared on screen.

Choosing the right platform for Microsoft Teams

The work-from-home phase has led to Teams becoming the fastest growing business app in Microsoft’s history. Its ability to work on a single, unified interface is particularly compelling for legal firms that have departments in multiple countries.

There are several factors behind choosing an RDS alternative. It’s important your legal practice considers how you want your users to work together long-term and align your policies and technologies to match, including hosted desktop technology, security measures and introducing dedicated facilities such as Teams rooms.

Contact us [4] today to find out how CTS can help your law firm find the most efficient solution and maintain your professionalism at client meetings and virtual hearings.