Tap into global trends to improve your CX journey

Joanna Swash 1 CEO Moneypenny-200

Joanna Swash, CEO at Moneypenny

UK and US business leaders are invited to join Moneypenny’s Global CEO Joanna Swash and CEO for North America Eric Schurke, as they deep-dive into the state of global business communication trends following the launch of their new Global Trends Report 2022.

Launched last month, the new global report reveals the impact of changing consumer behaviour on business communications. Moneypenny, the leading outsourced communications provider which handles 20 million interactions for 21,000 organisations each year, surveyed 2,000 consumers across the UK and US to identify trends in customer behaviour, communications preferences and the biggest gripes.

The session will explore the motivation and triggers behind why we contact businesses the way we do, what frustrates us, what delights us and more. Attendees will gain practical insight and advice on how to transform their customer experience, including:

  • Major frustrations for consumers and how to minimise them
  • How communication channels impact customer loyalty
  • The differing preferences of age groups and how businesses can tailor their customer experience to their target demographic
  • How communication channels impact customer loyalty.


The webinar will be held via Zoom on 20 October at 3pm. Register here.

The report is available to download for free on Moneypenny’s website

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 21,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information, visit: www.moneypenny.com/uk


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