In response to the changing needs of the legal sector and evolving client requirements, (SOS) has announced its current integration schedule for SOS Connect, its flagship CRM, practice and case management solution for mid-tier and larger legal businesses.
Focusing on the priorities driven by legislation and on helping improve law firm productivity, current SOS Connect product development includes integration with the expanded claims portal, client surveys, ETSOS conveyancing search portal and telephone software.
Claims portal: the SOS Connect integration with the current claims portal is being updated to meet the new timetable of the expanded portal now due at the end of July 2013.
Client surveys: to help improve and benchmark customer care levels as well as adhere to outcomes-focused regulation, SOS Connect will integrate with software to automatically issue surveys to clients at key stages in the progression of a case.
ETSOS: users of SOS Connect will be able to access ETSOS’s online ordering system direct from their workflow, without the need to switch between applications whenever conveyancing searches are required.
Telephone software: an increasing number of SOS clients have requested integration with their new telephone systems, so scoping work is underway that includes automatically accessing contact records of inbound calls and recording time against telephone work.
David McNamara, managing director of SOS, said: “This latest integration schedule demonstrates that SOS is committed to helping our clients to access specialist third-party products so they can deliver legal services more efficiently to their clients. It also aims to enable law firms to maximise productivity at a time when they are under increasing competition from new entrants to the market and are relying on advances in legal technology.”