Solicitors choose Westminster City Council to win the Customer Satisfaction Award at the 2020 Land Data Local Land Charges Awards

Land DataBy Legal Futures’ Associate Land Data

The Local Land Charges team at Westminster City Council received the highest number of votes from solicitors and licensed conveyancers in the Customer Satisfaction category at last week’s Local Land Charges Awards for Excellence.  Solicitors were asked to vote for the local authority Local Land Charges team that consistently deliver high levels of customer service and to consider quality, efficiency, reliability and value for money during the customer journey.

Land Data

126 votes were received for 50 different local authorities, the finalists are:

Westminster City Council – winner

Arun District Council – highly commended

East Suffolk Council – 3rd place

Reigate & Banstead Borough Council – 4th place

West Devon Borough Council – 5th place

Harrow London Borough Council – 6th place

Monmouthshire County Council  – 7th place

Newham London Borough Council – 8th place

Waltham Forest London Borough Council – 9th place

South Northamptonshire Council – 10th place

The award category is sponsored by the Coal Authority.  Andrew Simpson, Senior Business Account Lead at the Coal Authority commented:  “Customer satisfaction is critical for every customer-facing business and remains very much at the forefront of all the diverse and amazing work we do for customers and their environments across the UK.  We are delighted to be part of the judging team and to sponsor this award.  I can genuinely say that the standard of entries across all the award categories has been fantastic!”

The national awards, celebrate the work and achievements of local authority Local Land Charges departments which carry out the land and property searches required for conveyancing transactions in England and Wales.  The winners were announced at an Awards dinner in Birmingham, hosted by comedian Zoe Lyons.


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