By Legal Futures Associate Hoowla
At the heart of Ipswich, Smith & Co Solicitors has built a reputation for providing dependable legal advice rooted in traditional values, yet with a distinctly modern edge. From their listed offices in Clarence House to their flexible online consultations, the firm combines face-to-face accessibility with digital convenience, offering clients the best of both worlds. This case study explores how Smith & Co continues to grow by adapting to the evolving needs of their community, maintaining exceptional client satisfaction across conveyancing, family law, and litigation services.
To make things quicker and easier for clients from the very start, Smith & Co have added Hoowla’s quote calculator to their website. It’s a simple, easy-to-use tool that allows people to generate an instant conveyancing quote based on their specific details—like the property value, location, and type of transaction. Whether someone is buying, selling, or remortgaging, they can get a tailored quote in just a few clicks, any time of day.
Behind the scenes, the calculator is fully tailored to the way Smith & Co work. The team have complete control over their fee scales, disbursements, and regional variations, so every quote reflects real-world pricing. From leasehold supplements to search pack costs and Land Registry fees, everything is factored in automatically, making the quotes accurate, professional, and fully transparent for clients. The calculator also takes care of SDLT and LTT thresholds, keeping everything compliant and up to date without adding extra admin. For a firm that prides itself on clarity and trust, that level of customisation has been a real asset.
Once the form is completed, the quote is automatically emailed to the client with a clear, itemised breakdown, so there are no hidden fees or surprises. It gives people the information they need upfront, without the back-and-forth or waiting for a call back. The Smith & Co team can also generate quotes on a client’s behalf while on the phone, offering the same fast, transparent experience for those who prefer a personal touch.
All quotes, whether submitted online or created by the team, are fed into the Hoowla quote calculator dashboard. This gives the team a central place to view and manage incoming enquiries and makes it easy to follow up with potential clients quickly, often helping turn quotes into instructions in record time.
By integrating the calculator into their workflow, Smith & Co have made the first step in the legal process feel that little bit easier, giving clients confidence and control from the moment they decide to get in touch.
Hoowla’s Quote Calculator is a standalone tool that doesn’t require firms to use the full case management system. It offers an affordable, flexible solution that fits into existing processes with no major tech overhaul needed. For firms who do use Hoowla’s case management software, the quote calculator is included as part of the package and feeds quotes directly into the dashboard, creating a smooth, connected experience from first enquiry through to instruction and beyond.
If this has piqued your interest, book a no-obligation quote calculator demo with Adam Curtis.
