Simply Complete Solicitors takes client service to the next level with Eclipse’s Proclaim and TouchPoint+ solutions

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6 April 2017

Fiona Capehorn

Fiona Capehorn, Director of Simply Complete

Eclipse Legal Systems, the sole Law Society Endorsed legal software provider, is implementing its Proclaim Case Management Software solution at Gloucestershire firm, Simply Complete Solicitors.

Specialising in Conveyancing and Probate services, Simply Complete has extensive experience in combining expert legal advice with fast, attentive and practical help that’s tailored to each client. Offering a friendly and approachable service, the firm prides itself on its ability to work quickly and efficiently, whilst maintaining constant contact from start to finish.

The Proclaim Case Management Software solution will be rolled out across the Conveyancing and Probate departments, serving to provide the team with a consistent approach to work, whilst the in-built automation tools will eliminate a number of time-consuming tasks.

In a move to further personalise its client service offering, Simply Complete has implemented Eclipse’s self-service portal, TouchPoint+. Using real-time data from Proclaim – with the ability to display as much or as little as desired – the firm will be able to offer clients case updates within a fully interactive environment, and across a number of devices. Furthermore, the team will be able to style TouchPoint+ entirely in line with the firm’s branding, as well as offer targeted news feeds, social media links and cross-selling opportunities.

Fiona Capehorn, Director of Simply Complete, comments:

“Not only is Proclaim the market-leading solution for case management, but with Eclipse’s extensive knowledge of the sector and its latest TouchPoint+ innovation, it means we can truly personalise the experience our clients receive, and enhance our service offering.”

TouchPoint+ also includes ready-to-go integration with Eclipse’s online communication tools, SecureDocs (an online document delivery and acceptance tool), and FileView (an online matter tracking solution), enabling Simply Complete to provide 24/7 client service from an ‘always on, always visible’ solution.

Fiona continues:

“Being able to offer all of Eclipse’s online communication tools from one centralised portal will really streamline the client journey – in fact, the entire process can now be carried out from clients’ sofas should they wish, eliminating the need to visit our office! Ultimately, as a new start-up it’s important to us that we’re constantly improving the services on offer, and thanks to the sheer flexibility of Proclaim and TouchPoint+, this can be achieved effortlessly.”

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