One of the UK’s leading charities has gone live with a new practice management system from (SOS).
Housing and homelessness charity Shelter  has chosen SOS to enable legal aid billing which will be linked to the charity’s case management software, to be used by staff across 17 locations nationwide.
Stuart McSkimming, head of IT at Shelter, said the charity handles a large number of housing cases involving Legal Aid – and therefore required a robust software system which can cope with the quantity and complexity of its caseload.
“This was quite a complex process as it involved integrating SOS’s best practice in billing with our ‘best of breed’ Cloud CRM system,” he said.
“Nonetheless the SOS team’s professionalism, knowledge and willingness to find solutions helped us get through each stage of the project and made delivery happen in a very short timeframe.
“They provided insightful, intelligent and good humoured project management, and were tireless in their development support, helping us implement best practice with legal aid, migrating our old data, training and floorwalking, and generally in getting everything in place for go live.”
David McNamara, managing director of Solicitors Own Software, said: “We were delighted to have been awarded this project earlier this year by such a nationally recognised name as Shelter.
“To have all aspects of this major project now delivered by the SOS team and appraised so positively by Shelter is also extremely gratifying.”