SearchFlow’s Customer Service leader recognised in CX Stars 2021 initiative

Katriona O’Hare SearchFlow

Katriona O’Hare ranked in top 20 CX Stars, as voted by Customer Experience Magazine readers

SearchFlow, the UK’s largest provider of legal due diligence data for residential and commercial property transactions, is delighted to confirm that Head of Customer Service, Katriona O’Hare has been recognised in the top 20 of the CX Stars 2021, which is an annual list of the UK’s most dedicated customer experience professionals.

Organised by Customer Experience Magazine, the CX Stars recognises individuals that strive to transform businesses and place the customer firmly at the centre of their organisations. Katriona, who has headed-up SearchFlow’s customer service operations for almost three years, has been recognised for her continued focus on delivering a proactive service to customers, via solution-based engagement, collaboration and enthusiasm.

Katriona O’Hare said, “What an honour to be ranked in the UK’s CX Stars top 20. Working at SearchFlow with my amazing Customer Service Team, who are passionate about making sure our customers are at the heart of everything we do, makes my role hugely rewarding. I am very proud of everyone’s hard work which has led us to have an impressive CSAT score of 98%. I am also humbled to be in the company of so many CX peers who I admire and respect; thank you to everyone who supported me.”

Dr Thomas Quirke, Managing Director, SearchFlow, added: “Delivering proactive, transparent and collaborative service to customers has never been more important. The property industry is under a great deal of pressure to complete transactions ahead of the Stamp Duty deadline and so ensuring our customer service team is delivering a first-class service is paramount. Our customers know they can rely on us to deliver the information, services and reports they need, when they need them. Congratulations to Katriona and her team for maintaining a ‘customer first’ approach in the most unprecedented of times and in being recognised in the CX Stars 2021.”

For more information on the CX Stars 2021, visit

For more information on SearchFlow, call 0870 423 2922, email or visit


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