By Legal Futures’ Associate SearchFlow
SearchFlow – the UK’s leading provider of conveyancing search solutions and legal reports – has won a Silver award at the prestigious UK Customer Experience (CXA) awards, for its work in implementing notable customer experience initiatives that have delivered significant advantages to its legal clients in the professional services industry.
The Silver Professional Services award follows SearchFlow’s success in the 2018 CXAs where the business was awarded a Gold and Silver award for its focus on service delivery and transforming the overall experience it provides to its property lawyer and conveyancing clients.
Now in its tenth year, the CXAs were held on 10 October at London’s Wembley Stadium, and the spectacular gala event recognises and rewards inspiring organisations that are delivering outstanding customer experiences.
Katriona O’Hare, Customer Experience Manager for SearchFlow said: “Every year we run more than one million conveyancing searches and associated orders for our clients. With such high volumes, it is important to us to ensure our service delivery is as swift and seamless as possible. We have therefore been working hard behind the scenes on developing many new systems, processes and delivering team training to ensure our customer service is as smooth as possible. I am absolutely delighted to be recognised again by the judges of the CXA judges for the work we all do here at SearchFlow in making sure our clients are satisfied with the overall experience.”
Hosted by Awards International, the awards were attended by over 900 people and SearchFlow was recognised among many blue-chip, national brands. The winners were selected by a panel of independent judges made up of business professionals from across the UK, and the awards are accredited with the Gold Standard Awards Trust Mark from the Independent Awards Standards Council.
Visit https://cxa.co.uk/winners-and-finalists-2019 for the full list of winners.
With more than one million conveyancing searches and legal reports run every year for over 2,000 legal clients across England and Wales, SearchFlow is regarded as the leading provider of comprehensive searches, surveys, identity checks and conveyancing insurance solutions and prides itself in working in partnership with its clients to provide solutions that enable competitive advantage.