By Legal Futures’ Associate SearchFlow
SearchFlow – the UK’s leading provider of property search solutions and legal reports – has been announced as a finalist in two categories, in the prestigious UK Customer Experience Awards (CXA), for the second year running. The team are confirmed finalists in the ‘Use of Technology’ and the ‘Professional Services’ sector categories.
Both nominations have focused on the way SearchFlow has responded to the evolving needs of the property market by developing a new online ordering platform. This offers customers a centralised dashboard to manage all conveyancing searches and reporting needs and offers customers total transparency of every order.
SearchFlow has migrated clients over to the platform, which offers intuitive guidance underpinned by Artificial Intelligence technologies, and is backed-up by SearchFlow’s dedicated and trained team of customer service representatives, personal search agents and account managers.
Confirms Katriona O’Hare, Customer Experience Manager for SearchFlow: “Having won two awards at last year’s Customer Experience Awards – a Gold and a Silver – I am absolutely delighted to be recognised by the judges of the prestigious CXAs once again. We have been through a significant programme of transformation – including migrating our customers over to a new online platform and restructuring our support team. Our focus has been on training, mentoring, coaching and internal recognition, to ensure our team can provide the best service possible.
“Being shortlisted for the Use of Technology and Professional Services categories is a fantastic achievement and one I am extremely proud of. It is always good when those teams, that work hard behind the scenes developing our excellent technology, as well as our great customer facing teams are recognised in this way. I would like to extend my thanks and congratulations to the whole of the SearchFlow and we now look forward to the event in October.”
With more than one million conveyancing searches run every year for over 2,000 legal clients across England and Wales, SearchFlow is regarded as one of the leading providers of comprehensive searches, surveys, identity checks and conveyancing insurance solutions.
The CXA Award Finals and Ceremony will take place at Wembley Stadium on 10 October 2019.
For more information visit https://cxa.co.uk/finalists-announced.