Search Acumen has strengthened its team of experienced industry professionals by appointing Zoe Dobson as client relationship manager. Zoe joins the conveyancing search provider from Wessex Searches and increases the size of its Client Relationship Management team to four as Search Acumen continues its rapid growth.
Zoe has a wealth of industry experience having worked closely with stakeholders, clients and search providers during eight years at Wessex Searches. Her responsibilities encompassed a variety of areas including search administration, customer relations, business development and search management: meaning that she brings a high level of relevant skills and expertise to Search Acumen.
She was also responsible for identifying and delivering enhancements to processes and systems: a pursuit which is vital to Search Acumen’s IntelliSearch approach. This aims to deliver a ‘step change’ in conveyancing searches and provide better products and services for conveyancers by re-imagining and re-engineering the industry status quo.
Prior to joining Wessex Searches, Zoe played a key role in setting up the Drainage and Water Searches Network (DWSN), where she served as a director and worked with colleagues and members to ensure the drainage and water search (CON29DW) is of a high standard.
Her appointment comes at a time when Search Acumen remains on course to achieve a 5% share of the conveyancing search market in time for its second anniversary in October. Mid-year trading data shows that Search Acumen’s market share leapt to 4% in the six months from October 2014 to March 2015, having stood at 2.5% at the end of its first year in business.
The business has maintained its service focus during this period, with just 0.1% of customer service cases resulting from clients calling up to chase an overdue search order (compared to an industry norm of 5-7%). Zoe’s appointment will help to maintain this proactive approach as customer numbers and order volumes continue to grow.
Zoe Dobson, client relationship manager at Search Acumen, commented:
“I’m very excited to have joined Search Acumen at this dynamic time for the business. The people, culture and customer service levels are vastly superior to anything I have experienced from other search companies. Their swift growth since they began trading less than two years ago is testament to that, and I cannot wait to get stuck in and be part of their efforts to give conveyancing firms the best possible service and support.”
Andy Sommerville, Director of Search Acumen, said:
“We’re delighted to welcome Zoe to our team. We are always looking for the brightest and best to join the business, and Zoe is definitely one of the outstanding practitioners in her field. She adds a huge depth of knowledge to what was already a strong and experienced team, and our clients can rest assured that they are in safe hands. I always believe that it is essential to have the right talent in place to deliver truly great service, and I know that Zoe will slot into the Search Acumen setup straight away.”