By Legal Futures Associate Hoowla [1]
When Saifee Solicitors decided it was time to move beyond spreadsheets and inboxes, they were clear about what “better” looked like: a light, easy to use system that wouldn’t slow anyone down, but would bring order to the everyday hustle of a predominantly property-focused firm.
Saifee are an approachable, multi-office practice with roots in Leicester and a presence in Hounslow, serving clients across Property, Wills & Probate and Immigration. That blend of expertise, and the expectation for quick, clear updates, meant the team needed tooling that works the way they do: practical, tidy and always client-centred.
Before adopting Hoowla’s conveyancing software [2], Saifee had no formal case management system. For a firm handling a high volume of residential matters, freeholds, leaseholds, new builds, remortgages and more, this made life lively. Work got done, but information lived in different places, tracking was manual, and visibility across matters took extra effort. Hoowla gave them a ready-to-go home for everything, tailored for conveyancing from day one.
With document handling that feels natural, day-to-day conveyancing packs now land exactly where they belong. The team can upload and organise essentials like Stamp Duty files, e-DRS outputs, OS1 results, bankruptcy searches and Lawyer Checker reports against the right matter in seconds, no more chasing attachments or wondering which version is “the” version. Not only are documents looked after, but tasks are also clearly outlined with built-in to-dos to let fee-earners and support staff assign, prioritise and tick off actions. Suddenly, progress isn’t hidden in someone’s head or inbox, it’s on the case, visible to everyone who needs to see it.
Their clients also have much more joined up experience, right from quoting. Using Hoowla’s quote calculator and onboarding, Saifee turn initial enquiries into instructed files without double-keying. Clients get a smart, consistent experience from the first interaction, and the team saves time on admin.
To make Hoowla their own, Saifee have created their own custom letter and email templates so that every update is professionally consistent while still sounding like the friendly humans Saifee clients already know. From customisation to out of the box features, Saifee have continued to use Hoowla’s default conveyancing workflow whci gave Saifee a great starting point. They switched it on, got moving, and then tuned bits to match their preferences with no developer required.
Saifee solicitor have also syned their emails with Hoowla for a more integrated, correspondence. Emails are now captured on the case rather than buried in personal inboxes. That’s a comfort blanket for fee-earners and a lifesaver for handovers.
Property work lives and dies by tidy ledgers and on-time completions. Hoowla’s legal accounts add-on helps the team keep both. Saifee can run client and office accounting from within the case management platform, use custom nominal codes to reflect how they like to report, and get an at-a-glance view of upcoming completions in the completion calendar. Smooth “money-in, money-out” processes mean fewer surprises and faster reconciliations.
Saifee’s strengths are people and communication. They’ve built a reputation for keeping clients informed and making the property process feel straightforward, something you can see reflected publicly as well as in day-to-day interactions and reviews. Hoowla amplifies that superpower by making updates quick to produce, easy to send, and automatically filed on the matter. While conveyancing is the mainstay, Saifee also advise on Wills & Probate and Immigration. Hoowla’s clean case structure and templating mean administrative muscle built for property files can be repurposed across departments, useful when a conveyancing client asks about a will, or an immigration client makes their first home purchase.
To put it into perspective for someone new to Hoowla. A typical purchase might start with a web or phone enquiry. The fee-earner drops details into Hoowla’s quote calculator, sending a branded quote and onboarding link straight away. Once instructed, the matter opens with Saifee’s preferred templates and a sensible default workflow. Searches, OS1 and bankruptcy results, and e-DRS lodgements are uploaded as they arrive; each triggers the next set of tasks automatically. Emails in and out are captured on the case. The completion calendar keeps the whole team aware of what’s closing this week, and legal accounts entries stay in lockstep with the file.
Which means fewer status-chasing calls, clearer next steps for every matter, and more time for the “thinking work” clients actually value.
Saifee deserve real credit for the way they’ve embraced change. Many firms delay moving to a platform because they fear disruption; Saifee leaned in, kept things pragmatic, and let the software do what it’s built for. They’ve kept their hallmark friendliness and responsiveness while gaining structure and visibility, a combination clients notice (and appreciate). It’s the kind of quiet, professional improvement that makes everyday legal work feel better for everyone involved.
If your firm lives in email and spreadsheets today, Saifee’s story is a reassuring one: modern conveyancing software doesn’t have to be heavy, hard, or culture-changing. With Hoowla, you can start simple, keep your personality, and give your team the clarity they need to move matters along, one well-managed step at a time.
Book a no-obligation case management software demo [3] today to see how modern case management software can transform your firm.