Employing over 60 staff, Ralli provides a full range of legal services to private individuals, businesses, charities, and the security forces. The practice has a particular strength in managing personal injury claims for clients nationwide, and it is in this part of the business that Ralli will be implementing Proclaim.
The six-figure deal incorporates the Proclaim Practice Management solution, tailored for use by the entire claims function. The integrated Proclaim ‘lead management’ system will empower Ralli to analyse and track sources of business, while offering a more streamlined and efficient client inception process. As part of the drive towards paperless working and rapid client engagement, Ralli is implementing Eclipse’s SecureDocs solution to provide online document signing in a secure browser-based environment.
In addition, Eclipse is carrying out a migration of data from both the accounting and case management systems currently in use at Ralli.
Martin Coyne, managing partner at Ralli Solicitors Ltd, comments:
“Choosing the right software solution for such a vital part of our business is a big undertaking. We were impressed by the sheer scope of what Proclaim can offer – from enhancing the way our staff work, through to improving the end client experience. The Law Society Endorsement cements our confidence in Eclipse and Proclaim; we look forward to a long and happy relationship!”
Tracey Smith, IT development manager at Ralli Solicitors Ltd, adds:
“In an increasingly complex and competitive environment, a fully integrated solution which improves efficiency, adds value to the claims process and strengthens client engagement is critical. Proclaim will allow us to respond to the challenges we are faced with and meet changing customer demands with agility and confidence. We have every hope that this market leading software will satisfy our immediate and long term business needs; enabling us to achieve a stronger competitive position.”