QualitySolicitors Parkinson Wright has selected Liberate from Linetime as its business-wide legal services software platform.
The Worcestershire-based practice, with over 100 staff, operates from four offices and has a highly regarded reputation for its services, including residential property, private client, family, dispute resolution and commercial. The firm also has its own estate agency.
The firm recognised that, to continue delivering high-quality services to its clients, it needed to provide online facilities. Today’s clients have an increasing expectation to interact with their legal service provider electronically, and to move away from paper-based communications.
As part of its investment in Liberate, the firm will be implementing the Client Self-Serve module, providing clients with 24/7 online access to status updates, direct messaging and bill payment functionality. Liberate also provides the ability to sign documents electronically both for convenience and increased efficiency.
Liberate will be supporting all the firm’s practice and case management requirements, while also giving lawyers remote access to case data, digital dictation and time recording using mobile technology.
Cyril Arridge, the firm’s Managing Partner, said: “We looked at nine or 10 possible providers and, after a detailed investigation process, decided on Linetime as the best fit both in terms of what they offered and the people themselves.”