As part of the QualitySolicitors network the firm is committed to redefining customer service within the legal marketplace. In order to achieve this ambitious goal the firm identified the need to have processes in place with the client as the focus. An in depth analysis highlighted the need to combine the personal touch of highly experienced staff with high efficiency working practices. This ensures clients receive high quality service, reduced back office costs and a consistency of service.
Ian Horner, Partner, “The firm have for a number of years strived to be the best at what we do. Our lawyers are highly experienced and individually accredited within their respective fields.
We have worked with the team at Linetime implementing their Liberate system. This has required a great deal of time and effort on both our parts but we are now seeing the benefits of that hard work. From a fee earners perspective they have benefitted from an intuitive, easy to use system. It has transformed how diaries are managed, simplified how emails, both inbound and outbound, are stored and the workflow functionality within Liberate simplifies processes and ensures we meet our quality standards each and every time. Our secretaries are delighted with the ease the system readily builds documents from a standard precedent bank. Having all information readily to hand enables them to provide clients with a high level of service.”
Tony Klejnow, Linetime Managing Director, “The firm have fully embraced the Liberate technology. Their commitment to getting the best from the system has resulted in a tightly managed, efficient system. The firm’s client’s benefit from efficiently run back office processes whilst retaining the high standards of personalised service.”