A recent poll reported that for 1 in 5 clients the quality of enquiry handling influenced their decision to instruct a conveyancer and for 17% the speed of enquiry response was also a factor.*
With QRS, you can transform the effectiveness of inbound enquiry handling and improve quote conversion rates in just three easy steps:
- Immediately impress with branded, transparent quotes on demand, reflecting your own tailored fee scales, with instant confirmation by email
- Leverage proper enquiry handling framework to ensure prompt follow-up of all quotation requests, reinforcing professionalism and increasing conversion potential
- Use management information statistics on sales performance to target improvements at fee earner, team or office level or to further refine business development processes
As a fully featured business development platform QRS gives you:
- A proper framework and process for handling, tracking and measuring incoming calls and conversion rates
- The ability to respond instantly to any enquiry with a fully automated, bespoke formatted quote, encouraging greater acceptance rates
- The option to provision ‘self-service’ quotations to customers visiting your website, potentially capturing the client early
- The opportunity to extend the quotation system to partner estate agents and brokers, enlarging your referral network
- A wealth of management information, such as conversion rates, time to convert, lost sales, etc, to aid future performance
- A slick, professional, consistent approach to enquirers, enhancing the initial customer experience and improving the chance of instruction
*Morar Consulting research commissioned by Veyo.
For more information click on the image. To arrange your free trial please contact David Opie on 01524 220001
