Property Searches Scotland (PSS) have continued to grow their market share and have established new records for activity levels and customers numbers throughout the summer.
The company’s reputation for providing exceptional customer service has been at the heart of this impressive growth.
The company has developed an enviable reputation for exceptional customer service, and this is fundamental to its ability to attract and retain new customers. In addition, the company provides a package of unique, innovative solutions including a “no sale no fee” commitment, multiple free updates on core products, competitive pricing and attractive loyalty bonus schemes.
As part of the tmgroup family, Property Searches Scotland can also call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Coal mining reports are typically returned within one hour of being ordered, while more than 95% of orders for other products are returned within 24 hours of the order being placed.
New developments promise even stronger results in the near future.
This announcement follows a series of exciting developments in 2016.
Earlier this year, Property Searches Scotland (PSS) announced that they had achieved 20% market share of the Scottish residential conveyancing search market within just four years of being established.
They also achieved a ‘world-class’ net promoter score of 79; making them comparable with just a few elite companies across the globe.
There are no signs of the company slowing down either, with exciting plans in the pipeline to launch a new website and ordering platform in 2017.
Commercial director, Michael Tolland said of the news:
“I’m delighted that the business has continued to progress at such a rapid pace, and that we have been able to continue to welcome new customers to our core of highly-valued, established customers. 2016 has been an exceptional year for the business with a YOY increase in order volumes approaching 50% alongside a massive increase in regular customer numbers. We look forward to introducing further innovation as the year progresses and to continuing to grow the business. None of this would have been possible without the support of customers old and new, and the hard work, dedication and professionalism of all members of the PSS team, and I would like to thank them all for their part in securing this success.”