Formed in 2014, United Legal Assistance provides a friendly and professional service, boasting over 20 years of experience in the insurance and claims management industry.
Whether working on behalf of a broker, or representing a client, the team offer a range of services from claims management and legal expense insurance to uninsured loss recovery and fleet management.
United Legal Assistance will be implementing an out-the-box Claims Case Management system enabling fee earners to streamline processes and work from a centralised desktop application.
In addition, the firm will use Proclaim to manage its fleet of hire vehicles; ensuring all tax, servicing and MOT information is stored, as well as utilising Proclaim’s integrated diary to provide automated reminders when these appointments are due.
As part of the firm’s ambition to further its exceptional client service, United Legal is integrating Eclipse’s FileView tool within its overall solution.
FileView will securely display selected live, Proclaim information, allowing client access to 24/7 support without the need for United Legal to increase staff numbers or hours.
Adam Hughes, co-founder and director at United Legal Assistance, comments:
“Eclipse is the clear market leader in Case Management Software, standing head and shoulders above other providers. From initial implementation the Eclipse team ensured our system was up and running efficiently, whilst the bespoke training we received has guaranteed our team will be getting the most from Proclaim.
“Overall, our new Case Management system will significantly increase our efficiency, resulting in an enhanced reputation for high quality client service.”