Search and software provider poweredbypie has announced the promotion of former channel manager, Sarah Fancourt, to the newly created role of Director of Customer Success, with overall responsibility for the 64 strong team at poweredbypie’s operations and contact centre in Barnsley, Yorkshire.
Sarah Fancourt comments: “With poweredbypie, Property Search Group (PSG), ACS Conveyancing Searches and HomeInfo UK, all now coming together as one entity, our aim is to ensure that we maximise all the very best elements of our different offerings for the benefit of our clients, continuing as always, to put our customers at the heart of what we do.
“We have developed a centre of excellence at our Barnsley offices where our staff manage all the property search production. From first point of the order, to processing the searches, dealing with third party enquiries, to delivering the final report to the customer, the process is designed to be as smooth and efficient as possible and we are making continuous improvements to make the experience and journey of our customers even better.
“This is being achieved through enhanced staff training, improved procedures and developing and implementing new IT solutions to advance efficiency. This activity will ensure our team are well prepared as we grow the volume of search production requests we provide to the legal industry moving forward into 2020 and beyond.”
Sarah Fancourt has worked in the search production industry since 2006. Prior to joining poweredbypie, Sarah was a key account manager for the TM group and most recently account director for SearchFlow. Before this, Sarah worked in business development for Yell.
Carole Ankers, chief product & technology officer, poweredbypie concludes: “Our IT systems process over 3 million individual transactions each year. We process 8,000 Searchpacks every month and nearly half a million searches a year. As a company, we aim to add real value for our legal clients, developing solutions to help to speed up workflows, enable compliance and improve the overall efficiency of legal processes. Sarah’s appointment to director of customer success confirms our progress towards becoming the leading supplier of technology to the property market, as we continue to develop customer-led solutions which help clients track progress and deliver best results by managing everything in one place.”