With many law firms now working from home, search and software provider poweredbypie, has announced an accelerated introduction of its new online communication tool Document Portal. Document Portal enables simple and secure electronic exchange of all documentation within the conveyancing process, particularly helpful when email is not secure and meeting clients in person is not possible.
Carole Ankers, chief product & technology officer, poweredbypie explains: “Working from home creates a new set of challenges when it comes to communicating with clients. Document Portal is directly integrated into poweredbypie’s Brighter Law tool kit and helps law firms stay in touch with clients by providing a safe, secure alternative to email and post for the exchange of sensitive information. It allows clients to sign and return documents, speeding up processes and keeping you on top of your workflow in this unusual situation.”
Chris Thomson, partner, McKeag & Co Solicitors confirms: “As a beta client for Document Portal we recently had a homebuyer register for Document Portal for a new property transaction. They got the client care pack, opened the documents, signed and returned them securely within two hours! With this communication typically taking a week or more through the post, suddenly, we can see how to make the, often stressful, process of buying a new home much more convenient for customers, giving us as a law firm a real competitive edge and saving time throughout the workflow of the transaction. Online communication has become even more important recently and Document Portal now offers a convenient option to stay safe and communicate with our clients securely.”
Carole Ankers continues: “Home networks may be even more susceptible to a cyber-attack and so a secure way to communicate with clients has never been so essential. Document Portal removes the risk of fraud, providing secure 2 Factor Authentication to store and share legal documents which are accessible only to those with authorised access.
“Document Portal is both simple to use and set-up, we try and make life easy for law firms! A document portfolio can be created which includes intuitive, editable forms and digital signature facility provided by the leading eSignature brand DocuSign. Not only does this provide a secure, streamlined environment for client data, it also highlights to the client exactly what information needs to be filled-in, first time, every time. Clients can also upload their own documents, further negating the need for post.
“White label branding means that the end customer has a seamless experience of your brand: from getting a quote in our online calculator tool, to eSigning in Document Portal. The overall faster conveyancing process with real time notifications, leads to happier clients who are more likely to recommend your services in these tough market conditions. We take care of all the integration and setup, all that’s left for you to do is to use it and start to feel the benefits.”
To find out more or to book an online demo with your account manager please see: https://poweredbypie.co.uk/lp/document-portal.html
In response to the current situation, we have also updated our online CPD training programme with several new courses to help you while working at home. To view available sessions and book your place, please see: https://mailchi.mp/poweredbypie/training
For further information please see: www.poweredbypie.co.uk