Peppermint revolutionise access to knowledge for legal professionals

Print This Post

14 September 2012


Legal technology innovator, Peppermint Technology, today unveils its built-in help and knowledge facility, the Peppermint Knowledge Centre. Peppermint has done away with the traditional software manual, and instead a user has instant access to online help and information which is contextualised to wherever they are in the Peppermint Platform.  The Knowledge Centre goes beyond software help, by allowing firms to add their own relevant content which could include business process guides, best practice and staff training information.

This innovative approach to training and support uses ‘Read It’ and ‘Watch It’ (video) options to guide staff in best practice use of the software.  Help levels range from basic activities for light users to advanced functions for more savvy staff.

Using Knowledge Centre analytics enables firms to identify usage patterns and popular content, and highlight areas of value and those in need of improvement.

Peppermint’s CEO, Arlene Adams, said, “Knowledge Centre is yet another example of how Peppermint is again changing the way legal providers can buy, deliver and use software. It revolutionises the delivery of help and training to staff by providing instant access to bite sized, contextualised and relevant help and information.  Research shows that people are more likely to access knowledge tools when they can self-serve and the information is instant and relevant. I’m confident Knowledge Centre will accelerate a firm’s return on investment and make legal software a much better experience for the user.”

In addition to the Knowledge Centre, feedback from Peppermint Platform users consistently praises the intuitiveness of the software.

Adams added, “We are passionate about making legal software easy for users, so we live by  4 key development principles:  automate everything; an intuitive user interface; everything is just 2 clicks away and virtually no training required. Customers are saying we have achieved this in Platform.”



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

How to make a case to the unconverted

Jonathan Whittle

The prospect of change is a daunting one, whether you’re a global firm or a small one. You might think that your firm’s working practices are fine, or that there’s no value in altering the way you do things because of the disruption it would cause. You might even see the benefits of using a different methodology, but still refuse to put the effort in to implement it – and you wouldn’t be alone. From our research in the 2016 report, The Riddle of Perception, we know that 73% of lawyers believe that adapting to change is not where their strength lies. However, it’s no longer optional.

November 16th, 2017