Legal technology innovator, Peppermint Technology, today unveils its built-in help and knowledge facility, the Peppermint Knowledge Centre. Peppermint has done away with the traditional software manual, and instead a user has instant access to online help and information which is contextualised to wherever they are in the Peppermint Platform. The Knowledge Centre goes beyond software help, by allowing firms to add their own relevant content which could include business process guides, best practice and staff training information.
This innovative approach to training and support uses ‘Read It’ and ‘Watch It’ (video) options to guide staff in best practice use of the software. Help levels range from basic activities for light users to advanced functions for more savvy staff.
Using Knowledge Centre analytics enables firms to identify usage patterns and popular content, and highlight areas of value and those in need of improvement.
Peppermint’s CEO, Arlene Adams, said, “Knowledge Centre is yet another example of how Peppermint is again changing the way legal providers can buy, deliver and use software. It revolutionises the delivery of help and training to staff by providing instant access to bite sized, contextualised and relevant help and information. Research shows that people are more likely to access knowledge tools when they can self-serve and the information is instant and relevant. I’m confident Knowledge Centre will accelerate a firm’s return on investment and make legal software a much better experience for the user.”
In addition to the Knowledge Centre, feedback from Peppermint Platform users consistently praises the intuitiveness of the software.
Adams added, “We are passionate about making legal software easy for users, so we live by 4 key development principles: automate everything; an intuitive user interface; everything is just 2 clicks away and virtually no training required. Customers are saying we have achieved this in Platform.”