Osprey Approach invests in team and training services to elevate customer experience - and make running a law firm easier

(L-R) Rebecca Cowell, Alex Hiscutt and Peter Vousden, who recently joined Osprey’s senior management team as head of data services

By Legal Futures Associate Osprey Approach

Osprey Approach, which provides an all-in-one legal accounting, practice, and case management software solution to high-street and multi-branch law firms, is underlining its commitment to the delivery of excellent customer service through investment in its client success team, as well as through the development of the customer experience for its law firm clients.

With over a decade’s experience across data engineer, technical consultant, and solution architect roles, Peter Vousden recently joined Osprey’s senior management team as head of data services. Peter, who will be working closely with Alex Hiscutt and Rebecca Cowell in the implementation team (pictured), has stepped into the newly created role, which is designed to help improve and optimise the data migration journey for law firms switching to Osprey Approach.

Having worked with Osprey’s clients for many years, Rich Wood has been promoted as training and academy manager. In this role, Rich will look at ways to enhance Osprey’s ‘training for life’ package for clients, including through a new partnership with Adobe Learn, Osprey’s platform of choice to create and house its growing library of online interactive training sessions for quicker and more seamless delivery for clients.

Osprey’s Approach’s CEO, Nick Orme, explains: – “As we enter a new phase in Osprey Approach’s growth plans, we are looking even more closely at how we can meet the specific needs of our clients and, at the same time, how best we can deliver proactive support at an early stage as any issues arise – including through the delivery of new training sessions to ensure that clients make the most of their legal software.

“This substantial investment in both our product and our team, which complements our telephone-first support from Osprey’s UK-based team, underlines our commitment to helping clients run their law firm more easily and profitably.

“Over the course of our 30-plus year history, we have placed great importance on the delivery of an excellent client service. Through the senior appointment of Peter and promotion of Rich, we are bringing specific expertise to ensure that continual support is available for all our clients, as we aim to deliver a more personalised experience than ever before.”


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