O’Neill Patient plans aggressive IT investment and expansion with Visualfiles

LexisNexisLexisNexis® Enterprise Solutions has today announced that the conveyancing market’s largest solicitor practice, O’Neill Patient (ONP), has begun the roll out of LexisNexis® Visualfiles™ to replace the systems within their acquisition businesses.

In July 2019, it was announced that leading private investment company, Inflexion, had invested in property power house O’Neill Patient. Transacting over 100,000 conveyancing cases per year, the firm’s intention is to rapidly scale the organisation through a combination of acquisitions and continued investment in advancing the technical capabilities of their IT solutions.

Andrew Taylor, O’Neill Patient’s CTO, stated, “We are the UK’s leading tech-enabled B2B provider of conveyancing services and we believe that we can continue to differentiate our service offerings through thoughtful technology innovation alongside major IT investment.  We are driven to ensure that we offer the best client experience available in a property transaction, and we are striving to do this by integrating our core efficient business process engine with forward thinking digital interfaces that make life simpler for our customers and introducers.  A property transaction is an exciting time for people, and we believe it is our job to make that experience as smooth and stress free as possible.  A combination of great systems, service and access to up-to-the minute information is the way to provide a service we can be proud of.”

Sue Brown at ONP commented, “I’m extremely proud of the continued excellence ONP has delivered in this evolving industry. Our use of technology to enhance the client experience has given us an edge, one which we look forward to developing with Inflexion’s impressive in‐house digital team to continue to innovate in our market and deliver an exceptional service at scale to our clients.”

As part of the acquisition, Inflexion also acquired top 200 Staffordshire based law firm, Grindeys. Andy Scaife, Group CEO, added, “We intend to adopt the same leading technologies in each of our strategic acquisitions, Grindeys are the first to transfer over to the core ONP solutions and our plans are to rapidly scale the business with additional law firms joining the group in the coming months.”

Andrew Lindsay, General Manager at LexisNexis Enterprise Solutions, said, “We have enjoyed a longstanding relationship with Sue and the team at ONP, they became a client back in 2002 and in that time we have seen them grow from a 20 user high street firm to a 300 user+ specialised market leading conveyancing outfit, now with the additional benefit of Inflexion’s backing.  They have already built solutions that offer unique client interactions, deliver incredible efficiency gains, reduce case turnaround times and provide excellent customer service. However, their plans for expansion together with their ideas for improving the customer experience continue to push the boundaries of technology and the traditional legal market.”

With the further expansion of Visualfiles into Grindeys and planned roll outs in newly acquired businesses of ONP, Visualfiles has continued to consolidate its position as the case management solution of choice in the conveyancing sector. Six of the top 10 conveyancing firms in the UK today (based on transaction volume) are committed to Visualfiles.


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