Ombudsman Services transform into a customer centric, 24/7 service

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11 October 2013


Ombudsman Services provides consumer dispute resolution services for major industries, including the Communications, Energy, Property and Copyright Licensing sectors. Last year Ombudsman Services resolved over 18,000 complaints and handled around 203,000 queries via the post (38%) and telephone (62%).

By deploying the Peppermint Platform , Ombudsman Services can deliver online services 365 days a year, making accessibility to the service easier and faster for consumers. Ombudsman Services provides self-assessment facilities and has expanded customer service channels to include secure service portals and text messaging. The primary benefit has been to improve the case management service by making it quicker and more transparent; however the Peppermint Platform has also reduced costs and improve operational efficiency.

Watch this case study video to discover the business impact:

 



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Why lawyers should be paranoid about client confidentiality

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In April 2016, a lawsuit was filed claiming one Chicago-based law firm had failed to protect confidential client information. The suit didn’t accuse lawyers at the firm of inadvertently sharing client information. In fact, according to The American Lawyer, “[t]he complaint makes no claim that data was stolen or used against clients.” The claim solely focused on the fact that lax data security could have put client information at risk. In other words, fail to take proper precautions to protect client confidentiality, and you could find yourself in hot water – whether your lack of preparedness breaches confidentiality or not.

December 11th, 2017