While transitioning firms to its workflow software in busy conveyancing departments, Ochresoft recognised that many firms were having difficulties taking telephone calls during that time as key people were away from their desks. A new link-up with Moneypenny now means new Ochresoft customers can take advantage of a free four week telephone answering trial during the implementation phase, to conveniently coincide with any planned training.
Pauline Freegard, business development director for Ochresoft explains: “While introducing new clients to our software or providing training for existing clients, we need quality time in the workplace without distractions.
“We recognise that for many busy conveyancing teams this is a challenge, with staff trying to juggle answering the telephone with taking the few hours out that they need to familiarise themselves with the new software package we are implementing. Our legally qualified trainers train up to eight people at a time which can mean for some firms the whole department is engaged.
“In establishing this new partnership with Moneypenny the pressure is off. Our clients can relax knowing they aren’t missing any calls, which means they can really absorb and get the best out of the new information we are giving them to make a smooth transition.”
Kevin Bishop, business development manager at Moneypenny is delighted with the link-up. He says: “We know that many Ochresoft clients already rely on Moneypenny for their telephone answering solution so those firms have their calls taken care of regardless of what is happening for them internally as a business. This new strategic partnership offers a combined solution to those not currently engaged with a telephone answering provider; adding value to the Ochresoft offer.
“This joined up approach will make life easier for clients by helping them work smarter and more flexibly, which is increasingly vital in such a competitive and highly regulated marketplace. Both Moneypenny and Ochresoft are committed to delivering market-leading products combined with the very best client experience, so we look forward to a successful relationship going forward.”
Pauline concludes: “The link-up with Moneypenny makes for a great addition to our portfolio. With a dedicated legal team, Moneypenny has an excellent understanding of the sector so we look forward to working together to provide firms with the right tools to perform effectively at all times, while keeping a firm eye on regulatory compliance and cost efficiencies.”
“Tell them I’m with Clients” – Webinar Wednesday March 4th 2015, 10.30am-11.30am
Ochresoft and Moneypenny are jointly hosting a CPD accredited and free-to-attend webinar focussing on how conveyancing teams can more effectively manage communication with third parties, clients and prospective clients. Entitled “Tell them I’m with Clients”, the webinar focuses on the issues, offers practical tips and outlines how both organisations assist customers with one of the major challenges in delivering conveyancing services today. To register for the webinar please send your contact details to firstname.lastname@example.org.