SearchFlow, the UK’s leading conveyancing search solutions provider, has today announced the appointment of Katriona O’Hare as its new Customer Experience Manager. With over 20 years’ experience in leadership positions in customer service and as a Qualified Business and Mentoring Coach, Katriona’s focus is on delivering an amazing customer journey.
Katriona has a strong track record gained in the housing sector, which includes both public and private organisations. She will work with clients to embrace uptake of the company’s new digital products and extended conveyancing services via a new platform as it rolls out, and will continue to build strong collaborative partnerships across its existing customer base.
Confirms Katriona: “I am delighted to join SearchFlow as the new Customer Experience Manager. The business has been busy re-engineering both the website and service delivery model to provide an improved range of fully integrated conveyancing services to clients. It has a solid reputation in the industry, and I’m looking forward to using my coaching skills, combined with my specialism in data-led customer analysis, to strengthen and support the customer function further still.”
Adds Kris Clark, Head of Product and Interim Head of Operations for SearchFlow: “We all extend a warm welcome to Katriona, who brings with her a great deal of experience in the housing and property sector, along with her customer service repertoire. We take customer experience very seriously, and appointments such as this demonstrate that we remain focused on building valuable relationships with our clients.”
With more than one million conveyancing searches run every year for over 2,500 legal clients across England and Wales, SearchFlow is regarded as one of the leading providers of comprehensive searches, surveys, identity checks and conveyancing insurance solutions.