National Accident Law is ready for the small claims reforms

Adam Nabozny

Nabozny: Confident we’re ready for these changes

NAHL Group’s personal injury legal firm, National Accident Law, has announced that it is ready to support the implementation of the new small claims whiplash reforms which came into effect on 31 May.

The reforms will introduce fixed tariff damages for RTA whiplash claims and increase the size limit of claims managed through the RTA small claims track, from £1,000 to £5,000.

Potential damage awards and associated costs for claims managed through the RTA small claims track will be lower. Consequently, the changes are also expected to reduce some law firms’ potential fees from such cases.

The Group has been planning for these changes and executing its business transformation strategy since the reforms were first announced in 2015. This led to the launch of National Accident Law in 2019, a business that has grown to include 108 staff dedicated to the handling of personal injury claims.

From June onwards, National Accident Law will process all RTA claims itself and will also start to handle an increasing number of other personal injury claims in-house.

Preparations for the reforms include the introduction of new systems, such as new call centre technologies, a comprehensive digital journey and enhanced triaging capabilities designed to cut out unnecessary paperwork and simplify the claims process.

Reflecting on the efforts that were made to transform the business into a technologically-enabled law firm that is capable of processing all types of enquiries, National Accident Law’s Managing Director, Adam Nabozny, said: “We’ve been planning for these changes for a number of years and working hard on the remodelling of our business into a modern, end-to-end legal services firm.

While it may prove difficult for some law firms to deliver on the reforms, we’re confident that we’re ready for these changes. Our aim is to help people with all types and values of personal injury claim, whilst striving to make the process as easy and straightforward as possible.”

Authorised and regulated by the Solicitors Regulation Authority (SRA), National Accident Law will continue to invest in its people, processes and technologies to ensure that it is able to efficiently handle every type of claim and to deliver increased value in a post-reforms environment.


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