More than two thirds of Ticketmaster data breach victims have suffered fraudulent transactions according to specialist

Kingsley Hayes MD Hayes Connor

Kingsley Hayes, Managing Director, Hayes Connor Solicitors

Data breach and cyber security specialist Hayes Connor Solicitors has discovered that 63% of the Ticketmaster data breach victims it currently represents have suffered with multiple fraudulent transactions – just nine months after the data breach.

The award-winning firm, which currently represents 650 individuals in its multi-party litigation against Ticketmaster, has also revealed that nearly a third (31%) of victims have also suffered with psychological trauma as a result.

Commenting on the findings, Kingsley Hayes, managing director at Hayes Connor Solicitors said: “When personal and financial data has been stolen, as was the case with Ticketmaster last year, it can be some time before fraudulent activity becomes evident as stolen information is often used in batches – particularly when there are a large number of individuals affected.

“We believe that we are the only UK firm currently launching a multi-party action against Ticketmaster. Its serious data breach impacted thousands of customers, who like our existing clients, are highly likely to either have already had their personal information used for fraudulent transactions, or can expect this to happen some time in the future.

“Cyber criminals can go as far as setting up bank accounts and taking out credit in data breach victims’ names, the potential financial and psychological damage can therefore be far reaching. Taking multi-party action against Ticketmaster serves to hold it accountable for failing to protect its customers’ confidential information and to provide financial compensation for our clients who have already suffered significant losses.

“It is paramount that businesses take all the necessary measures to prevent data breaches from taking place. Ticketmaster admitted that thousands of its UK customers had been affected – more than two months after being alerted to the fact by digital bank Monzo.

“We would urge those who may have been affected to get in touch to join our multi-party litigation – even if they have yet to suffer any fraudulent activity following the Ticketmaster data breach.”

Ticketmaster admitted that thousands of its UK customers had their personal and financial data stolen on 23rd June 2018. It reported that its customers’ details had been exported via malicious software.

Digital bank Monzo stated that it had discovered the Ticketmaster data breach after several of its customers noticed fraudulent activity on their accounts on 6th April 2018 advising Ticketmaster on 12th April.

To register to join 650 individuals in the Hayes Connor Solicitors Ticketmaster multi-party litigation  on a no-win, no-fee basis click here.

Hayes Connor Solicitors won the Highly Commended award for Boutique Firm of the Year at the Modern Law Awards in January 2019.

For more information about Hayes Connor Solicitors, including details of its other data breach group actions, visit the website at

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