Moneypenny, the world’s leading outsourced communications provider for the legal sector, has appointed a new Head of IT Services. With a wealth of experience, Mel Carlen is passionate about process, IT and data governance.
An expert in the delivery of transformation projects that embrace technology, Mel has over 20 years’ experience of customer experience and spent 17 years at Marks & Spencer where she had a number of different roles spanning from IT change management to heading up their contact centre commercial function.
In her new role, Mel is charged with leading the fast growing IT team and developing the exciting AI-led technology Moneypenny is pioneering. She is also looking forward to exciting customers with intuitive cutting-edge technology that makes it easier for businesses to communicate with their clients and showcase their fantastic customer service.
Joanna Swash, Managing Director at Moneypenny said: “We are delighted to welcome Mel Carlen to our fast-growing team. We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.”
Mel commented: “I am thrilled to have joined the Moneypenny family and am very excited about my role, and getting to know the business better. I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”
Moneypenny’s dedicated team of legal receptionists answer in excess of two million calls and live chats a year for law firms of all shapes and sizes across the UK.