Moneypenny hosting free webinar to help firms of all sizes understand Live Chat benefits

MoneypennyWebinar to be held on 17 September at 1.30pm

The UK’s leading outsourced communications provider to the legal sector, Moneypenny, is hosting a webinar educating on the benefits of live chat for law firms. The free session will provide law firms of all sizes with insight into how they can enhance the client journey and improve lead handling processes.

The webinar, which takes place on Tuesday 17th September at 1.30pm, brings together Moneypenny’s Head of Business Development, Claire Smith and Moneypenny client Amanda Jones, Head of Marketing at full-service solicitors Lanyon Bowdler – a firm that is reaping the rewards of live chat technology.

Live chat has been used on all major retail and service websites for several years and provides a simple way to contact a business or make an enquiry. As more and more law firms come to follow suit, Claire and Amanda will explore the specific benefits to the sector and how to implement the technology.

Speaking of the growing demand for live chat within firms, Claire Smith said: “As competition within the legal sector continues to grow, lawyers are becoming increasingly aware of the requirement to offer a more digitally-savvy and round-the-clock response to clients and prospects.

“Live chat not only helps to capture leads and nurture prospects through the sales cycle, it turns your website into a more tailored and personal customer experience. Consumers value this more than ever, which is why live chat is proven to have the highest satisfaction of any customer service channel at 74% compared to 61% for email and 44% for phone.”

To register for the webinar, visit:

Moneypenny established its dedicated legal telephone answering team in 2008 and now handles over 2 million calls and chats annually for more than 950 legal practices across the UK, including 65 of the Top 200.

For more information about Moneypenny, visit


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