Moneypenny is pleased to announce it has expanded into a new, state-of-the-art facility in Charleston, South Carolina, and has ambitious plans for year-on-year growth in the US.
In addition to doubling the size of its current facility, the world’s leading provider of telephone answering and live chat solutions is planning to double the size of its team this year.
Charlotte Glover, Moneypenny’s Director of Operations in the US, said: “We are looking forward to expanding our Moneypenny team here in Charleston. All of our clients have a dedicated professional receptionist who answers calls for them so they can confidently focus on their own business. We have also recently launched outsourced live chat for businesses to the US market. Live chat is a fast-growing area – we’re not surprised given that on average 40% of chats result in a new business enquiry.”
Joanna Swash, Global Managing Director at Moneypenny, added: “When looking for a location for Moneypenny in the US, we needed a place with great personality, great people and a fertile environment for new business development – which we have found in Charleston. Classic southern hospitality was a huge draw tied in with the internationally recognised service attitude which makes for a perfect match with Moneypenny’s business approach and culture.”
With plans to launch AI-powered and cloud-based products in the coming months, Moneypenny continues to redefine the outsourced communications industry.