By Legal Futures’ Associate Moneypenny 
AI powered Digital Switchboard launched at London Tech Week
Leading outsourced communications provider, Moneypenny, has launched a new AI powered switchboard that the company promises will revolutionise communications within the sector. The innovative platform was designed following increased demand from law firms for technologies that improve the customer journey while enriching the working life of front-of-house staff.
As part of London Tech Week (10th – 14th June), Moneypenny hosted an event at its Workhub offices in the heart of London’s Tech City that saw Moneypenny’s Global CEO Joanna Swash demo the new switchboard. This is the most advanced, accurate and service-enhancing method of automating a switchboard, built in collaboration with Amazon and Twilio.
The event was designed to appeal to those responsible for managing communications, switchboard function, facilities and customer service for medium to large firms, and the enlightening session turned the traditional people-based solution on its head, and showcased a new switchboard, one increasingly powered by technology. The system is fully automated, however will act just like a person and if it doesn’t understand a client or their enquiry is complex, it moves them to a real person immediately, so no delays or frustration are encountered.
Joanna Swash, Global CEO of Moneypenny comments: “We are really excited about our new Digital Switchboard and AI presents an unprecedented opportunity to significantly reduce switchboard operating costs without compromising service for our clients. At Moneypenny, we are demystifying AI, speech recognition and automation to offer practical solutions which can be implemented now, and we are also working to map out the impending transformation curve to ultimately visualise the switchboard in 2025, and beyond.”
Claire Smith, Head of Business Development for Moneypenny, commented: “The whole world of communications is changing and so are client expectations. In a crowded marketplace, experience and service are becoming the key differentiators. Law firms and clients are looking for a reliable, seamless experience every time, whatever time of day they choose to engage.”