Moneypenny offers free digital switchboard service to keep British businesses talking

Bernadette Bennett Moneypenny

Bernadette Bennett, commercial manager – legal at Moneypenny

Legal firms can benefit from a free Digital Switchboard service as leading outsourced communications provider Moneypenny pledges to keep British businesses talking during the Coronavirus pandemic.

The offer will be particularly valuable to legal businesses where reception teams can no longer be office based or they do not have the technology to manage the switchboard remotely.

Joanna Swash, CEO of Moneypenny said:  “We want to help companies during this challenging time, so we’re offering our Digital Switchboard services for free. Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.”

Moneypenny’s Digital Switchboard system is fully automated and operates just like a traditional switchboard, without the need for a receptionist.  The system can answer high volumes of calls and field them efficiently, directing callers to the appropriate person or department.

Featuring natural language speech recognition, the system puts callers in control by enabling them to self-serve with impressive accuracy levels. In the unusual event that the system doesn’t recognise a voice query, or an enquiry is more complex, the caller will be transferred to a failover option or a real PA at Moneypenny.

Bernadette Bennett, commercial manager – legal at Moneypenny said: “Many legal firms have put remote working plans in place in record time.  Understandably, a lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony.  However call handling is a business critical activity.  Firms must remain accessible for clients and prospects, and for remote teams to be able to work productively.  This is an unprecedented offer from Moneypenny and one that will help the legal sector face the challenges of the next few months.”

Digital Switchboard uses carefully designed AI voice technology and is the most advanced and accurate automated switchboard in the cloud.

With no hidden costs, Moneypenny is inviting all legal firms to find out more and use the service for the next three months. To find out more visit or call 0333 202 1005.  Terms: Offer cannot be claimed in conjunction with any other offers. Volume of daily calls per client is subject to a fair use policy. Optional call handling overflow support from Moneypenny PAs is chargeable. Moneypenny reserves the right to withdraw this offer at any point.

Moneypenny handles more than 2 million legal calls and live chats each year for more than 1,000 legal firms in the UK, including 60 of the Top 200, thanks to its dedicated team of 60 legal PAs.

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

For more information about Moneypenny’s work with the legal sector, visit


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