Moneypenny and insight6 join forces to help transform customer experience

Hannah Stringer, Marketing Director from Moneypenny

Leading outsourced communications provider, Moneypenny, has partnered with customer experience specialists, insight6.

The partnership will see the organisations collaborate to offer businesses advanced, consultancy-led analysis of their customer experience (CX) – as well as help make the link between CX and commercial growth.

Moneypenny handles 20 million interactions for 21,000 organisations each year and has a unique understanding of how people communicate with businesses and the impact of ever-changing consumer demands and expectations. insight6, the UK’s leading CX specialists partners with more than 600 organisations, with 25 CX specialists across the country responsible for designing and delivering advanced CX programmes through mystery shopping, high spec on-line feedback systems, journey mapping workshops, business mentoring, training and focus groups.

Working together, the experts will offer businesses in sectors including legal, property, accountancy and care, the opportunity to put CX at the heart of operations, as well as gather vital data to help shape growth plans and support tender processes.

Hannah Stringer, Marketing Director from Moneypenny, commented: “Too many businesses are focused solely on perfecting their offering and fail to recognise that as more brands compete for public attention, CX provides a way to stand out and forge long-standing, loyal relationships.

“Good customer experience goes beyond the act of using the product or service itself and instead, involves building a relationship by understanding what people want, need and value. In partnering with insight6, we’re poised to put businesses under the spotlight and help them uncover exactly what that is, before giving them the tools to deliver it.”

To celebrate the partnership, Moneypenny and insight6 are hosting Deliver CX, an exclusive event on 16 March. The session will unlock the latest CX trends and best practice and deep-dive into the power of an exceptional customer experience and how it can increase business revenue.

Key topics will include how to:

  • How to super-proof your business
  • How to execute CX strategies
  • Making your website work harder
  • The 6 things business leaders need to do.

Chief Executive of insight6, Jonathan Winchester, added: “Brands that want to increase customer acquisition, loyalty, engagement and drive growth need to commit to delivering more exceptional experiences and connecting with customers in more dynamic ways.

“Businesses that have CX at the centre of their decision-making processes are the most successful and I look forward to working more closely with Moneypenny to increase the number of organisations that fall into this bracket.”

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For details on the event, visit

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 21,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology. 


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