Legal Futures Miller’s annual CLC risk & compliance conference: regulatory developments, claims, and training insights

By Legal Futures Associate Miller Insurance ^[1]

Despite the inclement weather, Miller’s annual CLC Risk & Compliance Conference, held on 21 January 2026, attracted an impressive turnout. Attendees benefited from a comprehensive agenda that underscored the significance of current regulatory changes and industry trends.

Regulatory Developments

Much of the discussion centred on regulatory changes and ongoing consultations. Speakers stressed the importance of active engagement by both individuals and firms with regulatory consultations, rather than relying solely on responses from bodies such as the CLC and SLC. Particular attention was drawn to the fast-approaching deadline of 9 March 2026 for responses to the consultation on the Interest on Lawyers’ Client Accounts Scheme – GOV.UK. ^[2]

Updates regarding the transfer of regulatory oversight for Anti-Money Laundering (AML) were also discussed. While guidance and timeframes remain outstanding, it was acknowledged that legislative change is necessary before new arrangements can take effect. Practitioners were advised to continue using the CLC’s AML toolkit until further updates are provided. Ongoing CLC audits continue to highlight AML non-compliance, especially where policies are not fully embedded within operational processes. Practices were reminded that unresolved audit findings may result in referrals to the CLC’s adjudication panel, emphasising the seriousness with which such matters are treated.

Implications of the Mazur case were also addressed, reassuring practitioners that the judgment does not affect conveyancing or probate practice. This aligns with previously published statements from both the CLC and SLC CLC – The Specialist Property Law Regulator ^[3]

Looking to the future, the conference examined the forthcoming requirement for firms and “relevant individuals” to register as tax advisers from May 2026. It was noted that further guidance will be issued, with a minimum three-month transition period anticipated. Discussion focused on the criteria for “relevant individuals” and regulatory remedies, such as temporary ineligibility and “name and shame” orders. Firms were urged to review the new requirements and their implications carefully, update client engagement documents accordingly, identify transactions involving complex SDLT considerations at an early stage, and ensure clients are clearly informed about the scope of advice being provided.

Claims and Complaints

A detailed session explored trends in professional indemnity insurance (PII) claims, particularly those arising from tax miscalculations. While outcomes depend on the specifics of each case, it was noted that successful claims are more likely to arise where overpayments occur, as recovery of such sums is often not possible. Conversely, where there has been underpayment, unless penalties or interest have accrued, clients have not suffered a loss – they are simply required to pay the correct amount due.

There was also a broader discussion on the increasing impact of online and AI-driven tools used by complainants. These technologies often produce lengthy and jargon-heavy communications, which can require considerable time from compliance and claims professionals to address and may lead to rapid, repeated exchanges.

The value of cyber insurance was highlighted through the presentation of two cyber claim scenarios. Even with measures such as multi-factor authentication and robust security in place, breaches can still occur, and the financial consequences – particularly in cases involving ransomware – can be severe, even for small firms. Access to a 24/7 helpline, immediate expert support, and specialist forensic or PR assistance can make a significant difference in minimising the impact of an incident. Firms were advised to review their level of cyber insurance cover and to ensure their indemnity limits are adequate given the potential costs involved.

Training and Competence

The CLC presented insights gleaned from Title Change Applications requisitions data, previously referred to as post-completion work. HM Land Registry (HMLR) shares statistics on Title Change Applications with a designated senior contact at each firm, allowing firms to monitor their own requisition rates. Firms with requisition rates exceeding 10% were encouraged to participate in the HMLR training session scheduled for April 2026.

Delegates raised questions regarding the proposed introduction of mandatory ongoing competence requirements from the 2026 CLC practising year. Further information will be provided by the CLC in due course.

A dynamic session led by Ian Quayle delivered updates and practical advice for conveyancers on the Building Safety Act (BSA), Commonhold, TA6, and the Renters’ Rights Act 2025. Those seeking further guidance or wishing to attend comprehensive training sessions were invited to contact info@iqlegaltraining.com ^[4].

Concluding Panel Discussion

The conference concluded with a well-received panel discussion chaired by Ed Pickard of Miller, providing an open forum for questions and reflections. The panel featured Stephen Ward (CLC Director of Strategy and External Relations), Simon Law (SLC Chair), and Calum MacLean ^[5] (Miller Risk Manager), who offered further insights into the day’s themes.

If you have queries regarding your firm’s Professional Indemnity or Cyber insurance, the Miller team is here to help – get in touch via CLC@miller-insurance.com ^[6].