mfg Solicitors LLP went live with SOS Connect and a bespoke conveyancing case management module in February 2012 as part of a major ICT overhaul of its communications infrastructure and back office systems. It is now embarking on a new phase of expansion.
The firm, which has offices in Kidderminster, Worcester, Bromsgrove and Telford, adopted SOS Connect for integrated practice and case management and it now has close to 150 users.
A full-service law firm with national and international clients, mfg Solicitors carries out residential conveyancing, commercial property, employment, agricultural and rural, civil and commercial litigation, family, private client, and wills, tax and probate work.
“We had been with our previous supplier for several years but in 2011 we decided we needed a more sophisticated back office and case management system which we could take forward for the next 10-15 years,” says ICT partner Peter Simner, who led the project.
“After opting for SOS Connect, we worked very closely with the SOS team to develop a tailored case management module for our residential conveyancing team, which is fully integrated with our new accounts system throughout the firm.
“SOS Connect allows us to integrate a matter at all levels throughout the firm and means fee-earners can look at their KPIs as the month progresses. In addition, the time recording function is very versatile.
“It was quite a steep learning curve for some of our staff but SOS Connect is an intuitive system and is easy to navigate once you know your way around.
“With the SOS Connect system being used throughout the whole firm, we also now have a dedicated trainer who can deliver tailored sessions for staff when required. Overall we have been very impressed. We will be expanding further as a firm and SOS Connect will be integral in our future plans.”
David McNamara, managing director of , said: “mfg Solicitors is one of the many ambitious law firms around the country which is grasping the full potential of SOS Connect and integrating it into its overall growth strategy.”