As the legal sector faces radical upheaval driven by the entrance of alternative business structures, (SOS) has issued a timely major release of SOS Connect that incorporates an array of enhancements designed to boost the performance of mid-tier and larger legal businesses.

Enhancements in this major release of SOS Connect – SOS’s flagship CRM, practice and case management solution – include improved CRM functionality, a new billing programme and refined credit control, as well as a cost management module developed in response to the Jackson reforms.

Improved CRM: the customer relationship management (CRM) functionality that comes as standard within SOS Connect has been upgraded with an enhanced user interface and slicker navigation for managing relationships.

New billing: an all-new billing programme within the release enables a billing profile to be set against any matter. There is also more automation around bill production to reduce the time fee-earners spend on bill management.

Refined credit control: the standard credit control tools within SOS Connect have been refined to enable users to manage and track debtors more effectively.

Cost management module: designed to accommodate changes being introduced by the Jackson reforms, a new cost management module is now available for SOS Connect which includes the automatic production of precedent H forms.

David McNamara, managing director of SOS, said: “As a business we strive to be client-centric and are driven to deliver progressive software that helps our clients to stand out. This major release of SOS Connect was informed by client feedback as well as the evolving demands of the legal sector and changing legislation.

“The release centres on helping SOS users to enhance their client experience, streamline operations and manage risk and compliance. It also aims to enable law firms to maximise productivity at a time when they are under increasing competition from new entrants to the market and are relying on advances in legal technology.”

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