Continuing to grow, the Legal Eye team are pleased to announce the appointment of their most recent member.
Joining in the role of Senior Compliance manager, Susan Faulkner who is based in the Midlands, is set to bring with her over two decades of industry experience.
Having qualified as a Solicitor in 1997, Susan initially worked as a family law practitioner before retraining to do private client work. Susan has worked at both small provincial and larger city firms during her career in private practice.
Susan has also worked at the Solicitors Regulation Authority where she set out dealing with service and conduct complaints, and carried out regulatory investigations. During her time at the SRA, Susan carried out 2 of the largest investigations into individual firms, when issues regarding their service, conduct and regulation were raised. Susan also has extensive experience of carrying out regulatory inspections at firms in England and Wales, whilst heading the specialist team dealing with high-risk firms at the SRA.
Passionate about developing her experience in risk and compliance, Susan went on to advise COLPs, COFAs and AMLROs, before becoming a Compliance Solicitor at a large Northern based firm.
Having worked in a range of legal environments, Susan has obtained a broad level of experience in all aspects of complaints handling, regulation, risk and compliance. Being a member of the SRA’s team for over ten years also enabled Susan to build a strong understanding of the SRA’s Accounts Rules, as well as her own experience of drafting policies and procedures in a number of different capacities.
Expressing her enthusiasm for the new role, Susan commented: “I am very much looking forward to joining the Legal Eye team. Having worked both in private practice and with the SRA for a number of years, I feel confident that I can offer Legal Eye customers firms the right mix of compliance excellence and practical solutions.”
Managing Director, Paul Saunders also drew upon Susan’s experience and how it will benefit the team going forward.
“Susan’s breadth of knowledge supports our new product range which includes complaints handling through to AML and GDPR recommendations. I would like to warmly welcome Susan to our team.”