Best Practice Standard ensures service excellence with independent auditing
LEAP, the world’s leading cloud software provider for small to mid-sized law firms, announces the launch of the Best Practice Standard for conveyancing. The scheme is aimed at assisting law firms to achieve and maintain the highest standards of conveyancing.
One key element of the Best Practice Standard is that a firm has independent audits performed quarterly by a third party. These are undertaken remotely by the Centre for Assessment (CFA) with a detailed analysis of the law firm’s processes and a full report is fed back to the law firm, with a clear traffic light system reporting on areas such as client care, AML, risk and compliance. The CFA also undertakes accreditation for the Law Society and is the trusted delivery partner for the Cabinet Office. There is no charge to a firm for the quality audits nor the Best Practice accreditation.
Best practice is ensured when processing conveyancing transactions from within LEAP software. A firm’s reputation is maintained and validated through quarterly independent audits, which gives confidence to the firms’ clients and displays a commitment to service excellence. Achieving the standard will help a firm attract new clients and potential referrers which will help a firm grow its conveyancing business and build lasting relationships with its clients. Adherence to the LEAP Best Practice Standard aids compliance and reduces risk. By achieving the standard clients are displaying proactive risk management which has the potential to lead to savings elsewhere, for example professional indemnity insurance cover. The Best Practice Standard adds further value to the solution included in the cost of the LEAP licence fee.
Craig Taylor, Conveyancing Manager at LEAP UK comments: “Our customers asked us to provide an independently guaranteed mark of conveyancing quality. A main differentiator between the LEAP scheme and other schemes is that the LEAP Best Practice Standard not only recognises the use of technology but is independently audited and not another tick-in-the box accreditation scheme filled in by the practice head of conveyancing. Clients love the audit process which reaffirms best practice.”
Vicky Hosking, Managing Partner of Michael Smith & Co of Ipswich, the first firm to achieve the LEAP Best Practice accreditation, comments: “The LEAP Best Practice Standard is very important to us and we shared our vision to achieve it with our staff. It gave us the opportunity to implement training to ensure the highest standards were being met by everybody in the team at every stage of a matter. Ultimately our clients receive the benefit from the very best practice.”
Jayne Akitt, Office Manager LEAP client, Hart Jackson & Sons of Ulverston in Cumbria, comments: “The LEAP Best Practice Standard is a clear demonstration of how the LEAP software can be used to achieve and maintain compliance and to deliver a first-class conveyancing service. Alongside internal checks the Best Practice Standard will give us a ‘heads up’ on anything that may need addressing.”