James Candlin Moneypenny
Leading outsourced communications provider, Moneypenny [1], is urging law firms to prepare for what is predicted to be the busiest day of the year for inbound enquiries.
Statistics from Moneypenny – which helps firms to improve client experience through call answering and live chat technology – has revealed that call volumes increase by 10 per cent on the day following a bank holiday. According to figures, the busiest times for enquiries is between 9 and 11am.
The trend was discovered following analysis of data on the Tuesday following bank holiday Monday in April, May and August 2018 and has led Moneypenny to reach out to the legal sector in order to encourage it prepare for the potential increase in demand.
James Candlin, Business Development Manager at Moneypenny, said: “When people are away from the stresses of work, they’re given time and space to think about their personal lives and take care of some ‘life admin’.
“As a result, it’s extremely common for the days following holidays to be used to contact professionals such as lawyers to help take care of matters such as arranging wills, recovering debt or buying and selling property.”
James continued: “By embracing technology such as call answering and live chat, firms can rest assured that every lead will be captured during peak times, without the expense of hiring extra resource.
“Poor client communication is a cause of great frustration among consumers and businesses should do all they can to avoid this occurring. Our solutions ensure enquirers feel valued from the offset and improve the customer journey by mitigating the need to leave voicemails or send emails that often go unanswered.”
Moneypenny established its dedicated legal telephone answering team in 2008 and now handles over 2 million calls and chats annually for more than 950 legal practices across the UK, including 65 of the Top 200.
For more information about Moneypenny, visit https://www.moneypenny.com/uk/legal-answering-services/ [2]
Photo thanks to Ginger Pixie Photography