The Lancashire-based practice now employs approximately 80 members of staff, having started off as a niche, 3-person firm. Lance Mason provides a broad range of services to commercial clients and specialises in accident and injury claims. As a small firm back in 2011, Lance Mason made the decision to implement Eclipse’s Proclaim Practice Management solution as a platform for ambitious growth plans.
Proclaim is utilised by all Lance Mason staff, providing a core centralised solution for a broad range of practice areas. The firm also utilises Proclaim as its practice accounting and reporting toolset, providing full integration with fee earner activity. The Proclaim solution provides full ‘end-to-end’ risk management throughout the lifecycle of a matter – fully integrated within the overall Practice Management system.
For client service, Lance Mason utilises Eclipse’s FileView tool to provide secure, live, online access to matter data.
Mark Fallon (pictured), CEO at Lance Mason, comments:
“Our ethos has always been to provide the very best level of service, in the most technologically efficient environment. We chose Proclaim due to its inherent scalability and flexibility – and this decision has proven to be a good one as we have enjoyed headcount growth of 2,500%. By making sure we use Proclaim’s automation features we can build in a structured client ‘journey’ which makes our services extremely transparent. To survive and thrive, service levels are becoming key – and that’s where we can really stand out from the crowd.”