By Legal Futures Associate Hoowla
When you’re a firm dedicated solely to conveyancing, the tools you rely on need to do more than just manage cases, they need to actively enhance how you work, communicate, and present your firm to clients. For Knight Richardson, based in Harrogate, that’s exactly what they were looking for when they chose Hoowla’s conveyancing software.
Since adopting Hoowla, the team has transformed how they handle client matters from start to finish. From generating professional quotes to sharing updates with clients and completing cases with the right documentation in place, the entire journey is handled within one system.
Knight Richardson’s journey with Hoowla starts the moment a prospective client requests a quote. Using Hoowla’s built-in quote calculator, they’re able to provide accurate, detailed estimates instantly. Knight Richardson fully customise and manage the quote calculator settings themselves, tailoring disbursements and legal fees to match their unique business model. Once a client accepts, the case is opened and managed entirely within Hoowla, meaning no need to re-enter information or switch between platforms. For Knight Richardson, this ensures that their conveyancing software is a fully linear part of the client onboarding process.
Client communication is one of the firm’s strengths, and Hoowla helps keep it that way. Through the system, clients can be invited to track their case online, a simple but powerful way to reduce inbound queries and reassure clients at every stage without the client needing to download an app. With 24/7 access to progress updates, documents, and key dates, clients always know what’s happening without having to pick up the phone.
Behind the scenes, Knight Richardson uses internal notes on cases to keep team members aligned and ensure nothing slips through the cracks. It’s a subtle feature, but one that ensures smooth handovers, clearer context, and better outcomes when multiple team members work on a file.
Stamp duty submission, digital signatures, uploading supporting documents are all daily tasks that can slow teams down if the right tools aren’t in place. For Knight Richardson, these tasks are handled directly within Hoowla meaning they have fewer logins and need to switch systems. Another feature that is handled directly within Hoowla is our digital signatures options, which have changed how quickly the team can turn around paperwork. Whether clients are local or remote, forms can be sent, signed, and returned without printing or scanning. Supporting documents, too, can be uploaded straight to the case, ensuring everything stays securely in one place.
For many firms like Knight Richardson, professional appearance matters, which is why we encourage all Hoowla users to make the most of our custom letter templates to deliver just that. With the ability to edit and build their own templates, the Knight Richards team can ensure every document they send reflects their tone of voice, their branding, and the specific needs of each case. This also includes custom fields, which can find and automatically populate details not typically included within our default letter templates, which helps move cases forward in a way that suits the team’s unique needs.
When the team joined Hoowla, they opted to use the system’s default workflows. These provide a step-by-step structure for managing transactions, with built-in prompts, tasks, and automations that reflect the flow of a typical conveyancing matter. For Knight Richardson, these workflows offered an easy starting point and helped them get up and running quickly.
As the team grows more confident with the platform they can adapt their workflows further or build their own to reflect their preferred working style, similar to their custom letter templates. But from day one, they’ve had a strong foundation to work from.
One of the aspects of Hoowla’s conveyancing software is its flexibility that differentiates itself from other market options is the ability to grow and scale as required. Knight Richardson can manage core settings like disbursements and fees, edit document templates, and add or remove users as needed. It’s a system that doesn’t require developers or specialist input to adapt, it’s purpose built for legal professionals to take control.
For Knight Richardson, that autonomy is empowering. As a conveyancing-only firm, they know exactly what they need from their software, and Hoowla gives them the tools to shape the system around their clients, their processes, and their goals.
Since implementing Hoowla, Knight Richardson has enhanced every stage of their client journey, from initial enquiry to case completion. And, by taking advantage of features like quote generation, case tracking, digital signatures, and template creation, they’ve positioned themselves as a modern, efficient, and client-focused conveyancing firm.
Knight Richardson have been using Hoowla since 2019, and it’s been fantastic to see them confidently make the most of so many features with minimal need for support. We’re excited to continue supporting their journey as they grow, refine their processes, and share ideas that help push their firm, and Hoowla, even further.
If this sounds familiar and you’re exploring new conveyancing and case management software, book a no-obligation conveyancing software demo with Adam Curtis. He’ll walk you through how Hoowla can support your unique processes and workflows, and help your firm grow with confidence.
